PBA Music Publishing: Policies

HOW TO PLACE AN ORDER

You may place your order through our online shopping cart. When your online checkout is complete, you will receive an e-mail confirming the details of your order.


ACCEPTABLE PAYMENT METHODS

We accept Visa and MasterCard. Credit card billing address and issuing bank must be within the United States.


PAYMENT SECURITY/SAFE ONLINE TRANSACTIONS

We offer secure shopping using SSL protocol, an Internet communications technology, which encrypts and secures your credit card and personal information. Your financial safety is extremely important to us. PBA Music Publishing contracts with Magiclamp Networks, CardReady and Comodo to help protect your financial safety in our online ordering process.


SHIPPING INFORMATION

Currently, we only ship orders within the Continental U.S.A. We cannot ship to a P.O. Box. Most orders will be shipped within 1 - 2 business days. We at PBA Music Publishing care about the environment; therefore, we do recycle shipping cartons whenever possible.


SHIPPING FEES

We ship via United Parcel Systems (UPS) only. PBA Music Publishing is not responsible for shipping carrier delays.


SALES TAX

By law, we are required to charge 7.75% sales tax on all orders shipped within California.



RETURN POLICY

We will gladly accept any UNUSED item within 45 days of receipt for exchange of style, size, or color; or for a refund of the purchase price. Shipping costs are non-refundable.

All returns or exchanges must be in their original, unworn condition, must be returned in their original box and contain all original product packaging. Accessories included with product such as laces, shoe horns, manuals or registration cards must also be included with your return.

All returns or exchanges require a “Return Authorization” which may be obtained by emailing us at returns@pbamusic.com. Please provide your customer information, receipt number, date of purchase, reason for return request, and replacement item desired (if applicable). We will contact you within 72 hours with a return authorization or, if a Return Authorization cannot be provided, with a detailed explanation. Customer is responsible for return shipping costs.

A Return Authorization does not guarantee a refund or exchange.

Other restrictions may apply.


DEFECTIVE MERCHANDISE

Worn merchandise that appears defective may be returned within 120 days of receipt for a replacement product. Any applicable manufacturer warranty applies. Once we have received said merchandise, our experts will examine the product(s) to determine whether or not a manufacturer’s defect does exist. Replacement merchandise will be shipped at no cost to the customer. Reasons why a manufacturer’s warranty or our Defective Merchandise Guarantee may be voided include, but are not restricted to, the following: products used for activities they were not designed for, products used in conditions not recommended by manufacturer, excessive use, or product mistreatment.


PRIVACY POLICY

All information you provide us will be kept strictly confidential and used solely for the purpose of order correspondence unless given to us for our newsletter. We absolutely will not share or sell our customer information with anyone.


SPAM

PBA Music Publishing does not support or send SPAM. Affiliates agree at sign-up to only send e-mails to opt-in distributions and to include a way to remove people from their distributions who no longer want to participate in their list. Marketing by other sites including affiliates is outside of our control. We cannot be responsible for monitoring other sites and their marketing activities.

If you have inadvertently received an e-mail from someone linking to PBA Music Publishing or one of its sites, please contact the sender directly to be removed from further distributions. This e-mail did not come from us. We understand your frustration and appreciate your patience. We are also being bombarded with SPAM daily and support your activities to stop it.


QUESTIONS?

We welcome any questions, concerns, or comments regarding our products or your order. Please feel free to contact us via our contact form. We will attempt to respond to all calls and/or e-mails within 24 hours. This number should not be used for questions regarding the website as our salespeople may have no knowledge of web prices, specials, policies, etc…

Address:
PBA Music Publishing
3130 20th Street, Suite 311
San Francisco, Ca 94110
Phone: (877) 285-0895
E-Mail: info@pbamusic.com